Shipping policy

Shipping Policy

Last updated: 5 August 2026

At Form & Mora, every order is handled as soon as it is received. We work with carefully selected brands, designers and suppliers across Europe to deliver furniture, lighting and objects directly and efficiently.

Order processing

Orders are reviewed and processed immediately after payment has been confirmed.

Products that are in stock are generally prepared for dispatch within 1–7 business days. Processing times may vary depending on the product, supplier, order size and delivery destination.

Made-to-order, customised, specially sourced and pre-order products have individual lead times. The estimated lead time will be stated on the product page, during checkout or in the order confirmation.

Orders containing several products may be delivered in separate shipments.

Where we ship from

Our products are dispatched from different locations across Europe, depending on the brand, manufacturer or warehouse holding the item.

As a result:

  • Products in the same order may arrive separately.

  • Different carriers may be used for different items.

  • Delivery times may vary between products.

  • Tracking details may be sent in separate emails.

Orders dispatched within the European Union to an EU delivery address normally do not require customs clearance.

Estimated delivery times

Once dispatched, estimated transit times are generally:

  • Finland: 2–7 business days

  • European Union: 3–10 business days

  • Other European destinations: 5–15 business days

  • International destinations: 7–21 business days

These estimates apply after the order has been processed and dispatched. They are not guaranteed delivery dates.

Furniture, oversized items, pallet deliveries and remote destinations may require additional time. Where a product has a longer lead time, the product-specific estimate takes priority over the general estimates above.

Unless a different delivery period has been agreed, EU consumer orders must generally be delivered without undue delay and no later than 30 days after the contract is concluded. Longer periods may be agreed for made-to-order or specially sourced products. (Euroopan kuluttajakeskus Suomessa)

Shipping costs

Shipping costs are calculated at checkout where possible and depend on:

  • Delivery destination;

  • Product dimensions and weight;

  • Number of packages;

  • Delivery method; and

  • Whether specialist freight is required.

For oversized furniture, unusually remote destinations or orders requiring special handling, we may contact the customer with a separate shipping quotation before accepting the order.

Any additional delivery service, such as assembly, installation or delivery inside the property, is included only when expressly stated.

Order confirmation and tracking

Once an order has been accepted, the customer will receive an order confirmation by email.

Tracking information will be provided when available. Tracking may not update immediately after the shipment has been collected.

Some furniture and freight deliveries are arranged by appointment rather than through standard parcel tracking. In these cases, the carrier may contact the customer directly.

Delivery of furniture and oversized products

Furniture and oversized products may be delivered:

  • By parcel carrier;

  • On a pallet;

  • At the kerbside or building entrance;

  • By appointment; or

  • Through a specialist furniture-delivery service.

Unless expressly stated otherwise, standard delivery does not include:

  • Carrying the item upstairs or inside the property;

  • Assembly or installation;

  • Wall or ceiling mounting;

  • Removal of packaging; or

  • Removal of existing furniture.

The customer is responsible for checking before ordering that the product will fit through all entrances, doors, stairways, corridors and lifts.

The customer must ensure that the delivery address is accessible to the relevant delivery vehicle.

Receiving the delivery

The customer must provide a complete and accurate delivery address, telephone number and email address.

Someone must be available to receive the shipment where a signature or delivery appointment is required.

Please inspect the shipment upon arrival. Where the packaging is visibly damaged:

  1. Photograph the packaging before opening it.

  2. Ask the driver to record the damage on the delivery receipt.

  3. Refuse delivery where the damage appears severe.

  4. Contact us as soon as possible.

Please retain the product and all original packaging while a damage claim is being reviewed.

Missed or unsuccessful deliveries

Additional delivery costs may be charged where a shipment cannot be delivered because:

  • The address supplied was incorrect or incomplete;

  • No one was available to receive the shipment;

  • The customer missed an agreed delivery appointment;

  • Access to the property was unsuitable;

  • The customer refused an undamaged shipment; or

  • The shipment was not collected from a collection point.

Where an order is returned to us or to the supplier following an unsuccessful delivery, any reasonable return, storage and redelivery costs may be deducted from a refund or charged before redelivery, where permitted by law.

Delivery delays

We aim to meet all stated estimates, but delays may occasionally arise due to:

  • Supplier or production delays;

  • Carrier disruption;

  • Customs processing;

  • Adverse weather;

  • Public holidays;

  • Industrial action;

  • Remote delivery locations; or

  • Other circumstances outside our reasonable control.

We will communicate material delays when we become aware of them.

A delay does not automatically entitle the customer to compensation. Mandatory consumer rights remain unaffected. Where an agreed delivery period is missed, the customer may be required to provide an additional reasonable period for delivery before cancelling the order, depending on the circumstances. (Publications Office of the EU)

Customs, duties and taxes

For orders delivered outside the European Union, the recipient may be responsible for:

  • Import duties;

  • Local VAT or sales taxes;

  • Customs-clearance charges;

  • Brokerage fees; and

  • Other destination-country charges.

Unless expressly stated at checkout, these charges are not included in the product price or shipping fee.

The customer is responsible for checking the import requirements of the destination country before ordering. Form & Mora is not responsible for delays caused by customs procedures or unpaid import charges.

Address changes and order cancellation

Contact us immediately if a delivery address needs to be changed.

We cannot guarantee that an address can be amended once an order has entered processing or been dispatched. Any additional carrier or rerouting costs may be charged to the customer.

Orders cannot normally be cancelled after a made-to-order product has entered production or a specially sourced product has been ordered from the supplier, subject to applicable consumer law.

Lost shipments

Where tracking indicates that a shipment may be lost, contact us at hello@formandmora.com.

We will investigate the matter with the carrier. A replacement or refund will be considered after the carrier investigation has been completed and the shipment has been formally confirmed as lost.

Contact

Questions about shipping or an existing delivery can be sent to:

Form & Mora
Email: [email address]

Please include your order number in the subject line.